Refund policy

We offer 30-day returns. You have 30 days after your item is delivered to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at shopduskly@gmail.com. Once your return is approved, we'll email you the return address and instructions. Items sent back without an approved return request won't be accepted.

Return shipping

Customers are responsible for return shipping costs. If your item arrived damaged, defective, or wrong, we cover it (see below).

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or a full refund at no cost to you.

Non-returnable items

Gift cards can't be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at shopduskly@gmail.com.